1. Subscription model
Freedom LifeX is a subscription service billed in advance for each billing period (monthly or yearly), plus any applicable one-time setup fee and per-seat charges. All fees are exclusive of taxes, which are added at the prevailing rate (including GST).
2. Free trial
Where a free trial is offered, you can evaluate the platform at no charge for the stated period. If you do not cancel before the trial ends, your subscription begins and the applicable fee is charged. We recommend evaluating the platform fully during the trial, as this is the intended window to decide whether it fits your needs.
3. Cancellation
- You may cancel your subscription at any time from your billing settings or by emailing us.
- On cancellation, your plan stays active until the end of the current paid billing period; it will not renew after that.
- You can continue to export your data until the end of the paid period.
4. Refunds
Because the platform is a digital service made available immediately, subscription fees are generally non-refundable, and we do not provide pro-rated refunds for the unused portion of a billing period after cancellation. We will, however, consider refunds in good faith in cases such as:
- a duplicate or accidental charge;
- a verified billing error on our side; or
- an extended service outage that materially prevented use and was not resolved within a reasonable time.
One-time setup/onboarding fees are non-refundable once onboarding has begun. Approved refunds are made to the original payment method, normally within 5–7 business days of approval (your bank may take additional time to post the credit).
5. Failed payments
If a recurring payment fails, we may retry it and notify you. If payment is not completed after our retry window, access may be restricted or the subscription suspended until the outstanding amount is cleared. Your data is retained during a reasonable grace period before any deletion.
6. How to request a refund or cancellation
Email support@freedomlifex.in from your registered account email with your firm name and the charge in question. We aim to acknowledge requests within 2 business days.
7. Changes
We may update this policy from time to time; the "Last updated" date above reflects the current version. Material changes will be notified through the platform or by email.